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  1. #1
    samlam is offline Registered User
    Join Date
    Feb 2011


    need help to get tecnical support websited on micro acc#

  2. #2
    Julius at FXCM's Avatar
    Julius at FXCM is offline DailyFX Administrator
    Join Date
    Nov 2010
    Hello samlam, and thank you for your post!

    I need technical support for my live micro account. What can I do?

    All support for micro accounts is available exclusively through the forums, the micro support site, or by email at info@fxcmmicro.com. Please feel free to take advantage of any of these resources whenever you need to. We are always here to help!

    How can I ask you a question privately if I don't want to post my question on the forum?

    At FXCM Micro, protecting your privacy if of the highest importance. When you have a question that includes:

    *Account Number
    *Full Name
    *Home Address
    *Phone Number
    *Specific Account Information

    Please refer to Answers to top Forex Platform Questions | When will my deposit post? to post your questions.

    How do I post questions?

    If you cannot find your specific question on the site please scroll down to the portion that reads "Please Complete the Form Below"

    From there please choose the type of question you would like to ask.

    Once you have chosen the type of question you would like to ask please fill out all the required fields and click "Submit".

    An FXCM micro representative will be more than happy to answer any questions you would like to ask.

    What was it that you needed assistance with samlam? If this involves specific account information please click here to submit your question. Otherwise, please feel free to send an email to info@fxcmmicro.com, or contact me directly at julius@fxcm.com.

    I need to have my questions answered in real time (over the phone or by chat), what can I do?

    Access to live support twenty four hours a day seven days a week over the phone or by chat is one of the benefits of having a standard account. The minimum starting balance for an FXCM Standard account is $2000. Some of the advantages to holding a standard account include but are not limited to:

    • 24/7 technical support via chat, email, or phone

    • Different account denominations.

    • Different account types and platforms.

    • Plus much more!

    Please click here for more information on the advantages of having a standard account.

    Please let me know if a standard account would be something of interest to you, and I will be more than happy to put you in touch with a specialist that can go over all your options.

    Thank you again for your post samlam! Please feel free to post with additional questions or send me an email directly at julius@fxcm.com

    Quote Originally Posted by samlam View Post
    need help to get tecnical support websited on micro acc#
    Last edited by FXCM Online Support; 06-23-2011 at 04:30 PM.
    Thank you for being a part of our trading community!

    Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!

    We look forward to hearing from you!

    FXCM Online Support

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