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  1. #1
    Join Date
    Jul 2008
    Posts
    1,103

    MT4 error message, "Invalid Account"

    MT4 - Invalid Account

    Please click on the appropriate link to view the troubleshooting steps:

    • Live Accounts, click here.
    • Demo accounts, click here.

    If you need further login help, please post your question and we will reply with an answer!
    Last edited by FXCM Online Support; 08-15-2010 at 05:20 PM.
    Thank you for being a part of our trading community!

    Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!

    We look forward to hearing from you!

    FXCM Online Support

  2. #2
    Join Date
    Jul 2008
    Posts
    1,103
    Invalid Account - Live MT4 Trading Account

    If you receive the error message, “Invalid Account” when logging into a live FXCM Metatrader 4 Account, then the username or password entered into the login window is incorrect.


    Did you forget your login?

    If you have forgotten your login, the FXCM Metatrader 4 and MyFXCM.com login can be retrieved through https://www.myfxcm.com/fxma/ by following the simple steps below:

    Step 1. Visit https://www.myfxcm.com/fxma/ and click on the Forgot Login/Password? link located below the Login button.


    Step 2. Click on Forgot Login ID?


    Step 3. The "Login ID Reminder" page will appear. Please enter the correct telephone number, email address, last name, and date of birth that we have on file for you. For your telephone number do not enter any spaces or non-numeric characters. Once you are finished entering your information click on "Get Login ID".


    Step 4. Once you have submitted your information correctly, you will see a confirmation page and an email with "MyFXCM" in the subject line will be sent to the email address on file with the Login ID.


    Congratulations! Now that you have the correct login, you will be able to log into MyFXCM.com or the FXCM Metatrader 4 to continue trading.


    Did you forget your password?

    If you have forgotten your password, the FXCM Metatrader 4 and MyFXCM.com password can be reset through https://www.myfxcm.com/fxma/ by following the simple steps below:

    Step 1. Visit https://www.myfxcm.com/fxma/ and click on the Forgot Login/Password? link located below the Login button.


    Step 2. Click on Forgot Password?


    Step 3. Enter the login and then click "Continue" to proceed. The login is normally the same number as the account number.


    Step 4. A prompt to enter either the security question for the account or the account number will appear. Either type the answer to your security question (CASE SENSITIVE) or enter the account number and then click on the Get Password button to continue.


    Keep in mind that the answer to the security question is CASE Sensitive. For example, if your mother’s maiden name is “Smith”, then there are three likely answers:

    • Smith

    • smith

    • SMITH

    Step 5. Once you complete either field correctly, an email will be sent to the email address on file with a secure link page where you can create a new password. Passwords must be a minimum of 8 characters in length using both letters and numbers (at least one of each). All letters must be lowercase. For security purposes, the link will only be valid for 48 hours. If you do not reset your password within 48 hours, then you will have to start over by using Step 1.


    Congratulations! Now that you have created a new password, you will be able to log into MyFXCM.com or the FXCM Metatrader 4 to continue trading.


    Additional tips for logging in...
    • Do not COPY or PASTE the username or password into the login box. If you did, please re-enter them manually.
    • Make sure the correct user name and password is in each box.
    • Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.
    • Make sure you are using the correct server. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:


    If you are unable to reset your password online or login following the steps above, then Click Here to Chat and we can reset your password. A new temporary password will be sent by email to the email address on file. You can update your temporary password to a unique password after you login.

    If you need further login help, please post your question and we will reply with an answer!

    Help! I can't login and I need to manage a trade!

    If you cannot log into your platform online, then we encourage you to call the trading desk. You can manage trades by phone without any additional fees. Before contacting the trading desk, please have your account number and the details of the order you would like to manage (buy/sell, order size and symbol).

    When calling the trading desk, MT4 inquiries are limited to placing stops/limits to close positions only. The trading desk is unable to take market orders or orders to open new positions.

    International Forex Trading: +1 212 201 7300
    Toll-Free Forex Trading (US ONLY):+1 866 600 FXCM (3926)

    If you need further login help, please post your question and we will reply with an answer!

    Return to Login Help Questions
    Last edited by Julius at FXCM; 02-12-2012 at 05:38 PM.
    Thank you for being a part of our trading community!

    Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!

    We look forward to hearing from you!

    FXCM Online Support

  3. #3
    Join Date
    Jul 2008
    Posts
    1,103
    Invalid Account - Demo MT4 Trading Account

    If you receive the error message, "Invalid Account" and your demo account login is correct, then it is most likely because then your demo account has expired or the server is incorrect. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:


    If you are still not able to log in after using the correct server, it may be because the demo expired or because other information is being entered incorrectly. I would suggest trying again with a new demo. Please click on the link below that corresponds to the type of FXCM Metatrader 4 demo account that you would like:


    There is no restriction to how many demo accounts you can open; you can open as many demo accounts as you'd like. If you do not leave the demo account dormant for more than 30 days, then the demo account will never expire. Please click here for more information about our new FXCM Metatrader 4 accounts.

    Check to make sure the correct login and password (CASE-SENSITIVE) are in each box. Do not COPY or PASTE the login or password into the login fields. If you did, please re-enter them manually.

    If you need further login help, please post your question and we will reply with an answer.

    Return to Top of Page
    Last edited by Julius at FXCM; 02-12-2012 at 05:39 PM.
    Thank you for being a part of our trading community!

    Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!

    We look forward to hearing from you!

    FXCM Online Support

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