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cannot log in, get error message, Database error and code (ORA-2)?? uninstalled and reinstalled program.
Hello jalden, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!
When I try to log in to the Trading Station platform I receive the following error message: "a database error has occurred during processing (ORA-2)". How do I resolve this issue?
The error you are experiencing may be due to an issue with the platform itself. If you are experiencing any technical difficulties with the platform, most of those issues can be resolved with a simple uninstall and reinstall of the platform. Make sure you uninstall all instances of the platform before reinstalling.
Uninstalling and reinstalling will automatically update the platform. Please click here to find out what's new!
I have completely uninstalled and reinstalled the platform however the issue persists. What should I try next?
If the computer you are using cannot connect to the Trading Station platform, here are some more potential solutions:
Windows Vista Users:
If you are using Windows Vista, right click on the Trading Station icon on your Desktop and select, "Run as an Administrator" from the drop-down menu. If you are not using Windows Vista, skip this step.
Configure your Firewall:
Your firewall may be blocking the FXCM Trading Station from connecting to the internet. To connect, please open your personal firewall settings and allow the FXCM Trading Station with Internet Access.
Am I maintaining an established connection to the FXCM servers?
A constant connection is important when streaming live executable prices to your personal computer. If you are having trouble maintaining connection you may be experiencing data loss, which is different than losing Internet connectivity. Testing your Internet connection is easy to do and can help diagnose why you’re receiving the error message above and, even better, provide you with the exact information that you’ll need to help solve the issue. Please click here for instructions on how to test your connection.
Am I using a wireless connection?
Wireless Internet connections may allow you to connect to the FXCM Trading Station platform but the connection may drop if the wireless connection is not strong enough. The FXCM Trading Station updates constantly with the latest prices and normal web browsing does not require this much dedicated resources. If possible, please change to a physical connection and try logging into the platform.
• TIP: If you have to use a wireless connection, then disable any symbols you do not trade to reduce the resources required to maintain your connection.
What else can fix my connection issues?
FXCM’s latest Web-based platform called the Trading Station Web is a great solution to improve your connection if you are having difficulties maintaining an established one. The platform requires no download and has a lot of the same great features of the FXCM Trading Station.
To access our newest web-based platform, simply click on the link below that corresponds to your account type and log in with the same information you normally do.
It's that easy! Some nice features of the Trading Station Web include:
- No Downloading or Installation Required
- Compatible with Mac Computers
- Accessible from behind most personal and corporate firewalls so you can trade from work if you need to
- Trade Directly From Charts
- Compatible with all web browsers
Please click here to learn more about our new web based platform.
Please click here for more troubleshooting tips for connection issues.
Is the server down? How can I find out if FXCM is in fact undergoing a technical issue?
Feel free to visit the FXCM Platform Status Center any time you would like to view real-time updates about FXCM's platforms or services. You will see a "Currently all FXCM platforms are fully operational." message if everything is working as it should be. If not you can refer to this site for real time updates, and you should also be able to submit any trade audits if necessary.
What else can I do if I am not able to manage my position directly from the platform?
If you are not able to manage your position online, then we encourage you to call the trading desk. You can place trades by phone without any additional fees. Before contacting the trading desk, please have your account number and the details of the order you would like to place (buy/sell, order size and symbol).
International Forex Trading: +1 212 201 7300
Toll-Free Forex Trading (US ONLY): +1 866 600 FXCM (3926)
Please click on the link below that corresponds to your account type for more information about the Forex Trading Desk phone etiquette:
I have tried everything you suggested above but the issue persists. What should I do?
If you are still experiencing the same issue after carefully following all of my instructions, step by step, then please send me a detailed description of the error along with any screenshots you can provide of that error, and I would be more than happy to continue to troubleshoot the issue with you.
Please let me know either way whether or not you are able to resolve this issue. Thank you in advance for your time and I look forward to hearing from you soon.
Thank you again for your post jalden! Please feel free to post with additional questions or contact me directly at firstname.lastname@example.org
Originally Posted by jalden
Last edited by Julius at FXCM; 05-28-2012 at 07:43 PM.
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